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Quality Care

Home > About Us > Quality Care

At Odessa Regional Medical Center, it is our goal to provide safe, effective, high-quality healthcare for our patients.

We encourage patients and their family/significant other to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.

Odessa Regional Medical Center is fully accredited by Det Norske Veritas (DNV). DNV evaluates the safety and quality of care provided by healthcare organizations around the world. DNV’s National Integrated Accreditation for Healthcare Organizations (NIAHO) service is the first new federally-approved accreditation program in more than 30 years. DNV utilizes the first hospital accreditation program in the United States that integrates the internationally recognized ISO 9001 Quality Management System with the Medicare Conditions of Participation. ISO 9001 is recognized by businesses around the world as the benchmark for continual quality improvement. Innovative hospitals have started embracing ISO as a way to identify and focus on the most successful approaches to patient care, billing and other critical aspects of running a modern hospital.

What Our Patients Say
We care very much about how patients feel about their experiences at ORMC. Our staff tries to make the patient experience as pleasant and comfortable as possible and our patients consistently give us high marks for the way we take care of them. Here are some recent comments from patient satisfaction surveys:

“From your admissions staff to the outpatient surgery staff to the OR to the third floor staff – they are all GREAT!”

“You have an excellent dietary staff! The food was very good and presented well.”

“When you thank someone for doing something, they usually say, ‘I was just doing my job.’ The difference with you is you do yours with compassion and understanding.”

About Quality Data on the Internet
There is increasingly more public information available about hospitals, doctors and other healthcare providers on the Internet. A number of different agencies evaluate, compare and rate hospitals. These ratings can be a good source of information for healthcare consumers and many of them provide reliable data that can help people make informed decisions about where to seek care.

But, there are some things that should be considered in reviewing these ratings and reports.

Is the information current?
Most data reported on the Internet is historical data. It could be several months old or it could be a few years old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.

What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. Consumers should look for comprehensive evaluations of hospital services that take many factors into consideration.

In some cases, data may represent only a short period of time – some reports only include patients cared for in one calendar quarter, limiting the sample size used in the data.

Some reports include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.

When hospitals are compared using percentages, it is important to know how much data is included in the percentage rating. Data from one hospital may include only a small number of patients with a certain medical condition, while another hospital in the study may treat a much larger number of patients with the same condition. When that happens, percentage ratings can be skewed and misleading.

Who is reporting the data?
There are several reputable agencies evaluating and rating hospitals. Consumers should check the credentials of any group reporting healthcare quality data.

ORMC voluntarily reports information to the Centers for Medicare and Medicaid Services (CMS) on nearly two-dozen activities related to care for patients receiving specific services. These measures demonstrate how often the hospital provided the recommended care and treatment for patients with a heart attack, heart failure and pneumonia and for patients having surgery.

ORMC also participates in Quality Check, the Joint Commission’s tool for rating hospital safety and quality performance.